Sunday, March 18, 2018

Gail S. at Elevations RTC

This testimony was found on Yelp. All rights goes to the author known as Gail S.

Elevations RTC is an impersonal, unprofessional, and substandard institution.

Kindness is the exception there, not the norm. In general, they keep students there for way too long, charge a fortune, and provide very poor therapeutic services and even worse customer service to parents. Their medical staff do not communicate effectively or often. Our therapist provided minimal to no insight and did not win affection or trust from my child who complained that he was often too busy for her and not really present or skilled.

They are generally very slow to respond or follow up on anything and get defensive when you raise issues of concern or frustration, even at the highest administrative levels. Supposedly they have cleaned up their act regarding use of strong physical restraints/intervention when children act out, but this is not what my child reported back to me. Physical restraints are used frequently to address children's defiance. They did not leave the impression that they were truly interested in the advancement of children's mental health. It is clearly a lucrative business for them, more than anything else.

There are much better, more compassionate, and sophisticated options in the world of residential treatment centers. Keep looking. Good luck!


No comments:

Post a Comment